International Business Machines Corporation

James P Eberwein

Ying Chen

Joel Duquene

Dong K Lieu

John Raithel Hind

Li Fu Chen

Henri Fouotsop Meli

Erik A Kirk

Thomas L Bien

Daniel B Willis

Vivek Grover

Aspects of the disclosure provide for a computer-implemented method. Examples of the method include receiving internal data points from a plurality of sensors associated with a person, the internal data points including at least situational data and biological data, receiving external data points, and comparing the internal data points to the external data points and a profile of the person. The method further includes analyzing the internal data points, the external data points, the profile of the person, and a result of the comparison by applying weighting rules to determine at least one weighted value, where the weighted value is determined according to a first cognitive dimension of an emotional and biological condition of the person and a second cognitive dimension of a situational and contextual condition surrounding the person, comparing the weighted value to a threshold value, and providing an alert when the weighted value exceeds the threshold value.

Cognitive safety alert generation

A screen sharing session between a participating computer and a presenting computer can be established. A copy of a graphical user interface screen from the presenting computer can be presented within a display on the participating computer. A selection of the sub-portion of the copy of the graphical user interface screen from the participating computer can be received. Boundaries of the sub-portion can be determined and can be transmitted from the participating computer to the presenting computer. Responsive to receiving the boundaries, the remotely located computer can define the sub-portion of the graphical user interface screen of the presenting computer. The defined sub-portion of the graphical user interface screen can be conveyed over a network from the presenting computer to the participating computer without conveying data for other portions of the graphical user interface screen.

Permitting participant configurable view selection within a screen sharing session

Embodiments of the present invention address deficiencies of the art in respect to call center wait queue management and provide a novel and non-obvious method, system and computer program product for call-back reservation services in a remote call center computing environment. In an embodiment of the invention, a call-back reservation method can be provided. The method can include receiving a telephone call to a remote call center from a caller, informing the caller of a reservation options menu, calculating multiple reservation time-slots to accommodate the caller's schedule, such that the reservation time is based on caller's personal preference, assigning a call-back reservation token to the caller, disconnecting the caller from the remote call center, and providing the caller with access to a remote call center agent at the reservation time when the caller reconnects to the remote call center.

System for managing wait queues in a high volume system

Within a system comprising a processor and a memory, a method of sending an attachment of a first electronic mail (email) to a recipient. The method includes receiving the first email addressed to the recipient and, via the processor, determining whether a volume of data contained in the recipient's electronic mailbox has reached a threshold level. When the volume of data has reached the threshold level, via the processor, establishment of an instant messaging session with an instant messaging client associated with the recipient can be initiated. The attachment can be caused to be attached to an instant message. Sending of the instant message to the instant messaging client associated with the recipient can be initiated.

Receiving email attachments when a mailbox is full

Screen plane coordinates of a plane of a game display screen relative to a location of a game sensor are determined. A location of a user relative to the location of the game sensor is determined. An orientation of the user relative to the plane of the game display screen is calculated based upon the determined screen plane coordinates of the plane of the game display screen relative to the location of the game sensor and the determined location of the user relative to the location of the game sensor.

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Raleigh, NC, United States of America

James P Eberwein