Language Line Services, Inc.

James L Moore, Jr

Louis Provenzano

A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language access telephone call by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of the caller. The first agent speaks the second language and the interpreter translates a conversation between the caller and the agent.

System and method for providing language interpretation

A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller. The business entity is a subscriber of the language interpretation provider. The first agent speaks the second language and the interpreter interprets a conversation between the caller and the agent.

Systems and methods for providing language interpretation

A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.

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Carmel, CA, United States of America

James L Moore, Jr