Other

Genesys Telecommunications Laboratories, Inc.

James Kraeutler

Herbert Willi Artur Ristock

Daniel S Stoops

Cliff W Bell

Lizanne Kaiser

David Beilis

Merijn Te Booij

Christopher Connolly

Adrian Lee-Kwen

Liyuan Qiao

Systems and methods are shown for routing task objects to multiple agents that involve receiving and storing real-time sensor data for multiple agents, receiving tasks and, for each task, create a task object representing the task and placing the task object in an input buffer. For each task object in the input buffer, utilize the real-time sensor data to identify one or more of the multiple agents as suitable for assignment to the task, apply a routing strategy to the task object to further select one of the multiple agents identified as suitable for assignment of the task object based on sensor data, and route the task object from the input buffer to a workbin corresponding to the selected agent.

System and method for intelligent task management and routing based on physiological sensor input data

A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.

System and method for marketing attribution in an enterprise

Growing community of inventors

Cardiff, CA, United States of America

James Kraeutler