Alorica Business Solutions, LLC

James Kevin Andrews

Jeffrey William Cordell

Anthony Mathew Stach

Larry Trent Larson

Kevin Peter Pierson

Timothy Wayne Starbuck

A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

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Omaha, NE, United States of America

James Kevin Andrews