International Business Machines Corporation

James J Sharpe

Janis A Morariu

Tony Michael O'Driscoll

Mark F Sidlauskas

Inderpreet S Thukral

Charles A Hamilton

Edith H Stern

Yael Ravin

A knowledge management system allocating expert resources, method of allocating expert resources and program product therefor. Information requests are provided over networked devices, e.g., over voice and data networks. Data on experts may be stored in an expert database and data on requesters stored in a requestor database. A pairing unit identifies an appropriate expert matched to each request and requestor. The pairing unit includes a request/requestor characterization unit collecting request/requestor attributes, a matching unit matching request/requestor attributes with an expert, and a routing unit routing each incoming request to a selected matching expert.

Knowledge management system automatically allocating expert resources

A learning solution context is specified in terms of formal and informal learning within zones of interaction. Solution components of purpose/outcome, measurement, technology/infrastructure, resources, and process are specified and selected to align each to the solution context providing an optimal learning solution for a particular client.

Operationalizing a learning solution

A blended learning solution is defined by determining degrees of elements in learning zones. The zones are defined by the types of interactions of the learners. Both formal and informal learning is defined for each zone. A specialized circular display is constructed to depict the optimal blended learning solution.

Blended learning experience tool and method

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Morton, IL, United States of America

James J Sharpe