Welch Allyn, Inc.

Verint Americas Inc.

Contact Solutions LLC

Blue Highway, LLC

James J DelloStritto

Chad Everett Craw

Frank LoMascolo

Song Yong Chung

Ronald James Blaszak

Joshua Tindal Gray

Ryan Thomas Schneider

Cynthia Freeman

Joseph Wayne Dumoulin

Eric G Petersen

Adam Paul Vallee

Cory Russell Gondek

Kenneth G West

Ajay Pandit

Albert Goldfain

Mahesh Narayan

Wade Walker Ezell

Mike Hibbard

Randal E Holl

Michael Hibbard

Sameer Siddiqui

Christopher M Keegan

Laleh Rabieirad

Navaneeth Ranganna

Sumeet Dipak Mehta

Ajay Chandrakant Pawar

Atanu Roy Chowdhury

Harrish Mugundhan

An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

System architecture for fraud detection

Detecting fraudulent activity can be a complex, manual process. In this paper, we adapt statistical properties of count data in a novel algorithm to uncover records exhibiting high risk for fraud. Our method identifies shelves, partitioning data under the counts using a Student's t-distribution. We apply this methodology on a univariate dataset including cumulative results from phone calls to a customer service center. Additionally, we extend this technique to multivariate data, illustrating that the same method is applicable to both univariate and multivariate data.

Multivariate risk assessment via poisson shelves

Multivariate risk assessment via Poisson Shelves

Multivariate risk assessment via Poisson shelves

A dynamic medical object information base (DMOIB) is used with a communication protocol. A medical object information base (MOIB) may generally define rules of creation and modification of data defined for use in medical products. A dynamic version of the MOIB adapts to changing data classifications. DMOIB is preferably compatible with non-dynamic MOIB systems. DMOIB preferably reduces code space and simplifies management of software projects. DMOIB may allow for an entirely dynamic system using a discovery/negotiation process for determining full features of a device. DMOIB may also allow for generation of a dynamic interface to handle data from devices.

Dynamic medical object information base

Risk assessment using Poisson Shelves

Systems and methods directed to intelligent network communication and engagement during interaction with a consumer device. The progress of the consumer/consumer device can be tracked during interaction to make a decision to intervene based on one or more factors. The intervention may include invoking an appropriate, personalized request to the consumer for support. A consumer device can be employed to shop for a product via a mobile application provided by a retailer. For example, if the client has placed an item in a shopping cart, but does not completed the transaction, the context service can track events associated with the interaction and using an analysis service, and determine an appropriate time and/or manner to communicatively engage the user. As such, the context service can mimic a brick and mortar sales experience where sales associates determine the appropriate time to interact with a client who appears confused.

Systems, apparatuses, and methods for intelligent network communication and engagement

An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.

Systems, apparatuses and methods for communication flow modification

A system for storing data collected by a body-worn sensor includes a central processing unit (CPU) that is configured to control operation of a gateway device; and one or more computer readable data storage media storing software instructions that, when executed by the CPU, cause the gateway device to: receive a MAC address of a new sensor and a protocol version associated with the new sensor from a server; attempt to contact the new sensor using the protocol version and the MAC address; when a response is received, send the response to the server for validation; when the response is validated by the server, establish communications with the new sensor; and forward data from the new sensor to a second server.

Platform for patient monitoring

A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.

Tracing and asynchronous communication network and routing method

Growing community of inventors

Jordan, NY, United States of America

James J DelloStritto