Hewlett-packard Development Company, L.p.

Hewlett-packard Company

James E Obert

James M Sangroniz

Charles K Keyes

Stephane Lechner

Philippe Eckert

Andre Picca

William A Cox

A system and method is provided for asynchronous reporting of printer maintenance data in a printer. The method can include the operation of setting a hardware trap for a printer power-on event in the printer. The hardware trap is configured to report to a harvesting server in response to generation of the hardware trap. A further operation is generating the printer power-on event using the hardware trap when the printer is powered-on. Another operation is collecting printer maintenance data in response to the printer power-on event. In addition, the printer maintenance data that has been collected is sent to the harvesting server in order to update the printer maintenance data stored by the harvesting server.

System and method for asynchronous reporting of printer maintenance data for a printer

A self-adapting plug-in service that runs on a plurality of platforms and obviates the need to develop a different version of the plug-in service for each platform. A self-adapting plug-in service according to the present techniques includes code that generates a platform access using a common plug-in API and a translation layer that translates the platform access into a platform-specific access that is adapted one of the platforms that is running under the self-adapting plug-in service.

Self-adapting plug-in service

According to a particular embodiment, a method of analyzing and servicing an imaging device involves receiving data from the imaging device; determining whether the received data matches existing data; upon determining that the received data matches the existing data, selecting an action to be taken that correlates with the matched existing data; and adding the received data to the existing data.

Analyzing and servicing imaging devices

A method of controlling a device via the Internet comprising the steps of;

Remote control of a device over the internet

The invention is utilized in the context of a peripheral device that is coupled to a network via a firewall which blocks unwanted incoming message traffic, except for incoming message traffic that is responding to a message dispatched from the peripheral device. A remotely located diagnostic device, which includes code for diagnosis of causes of peripheral device malfunctions, is connected to communicate via the network. The peripheral device includes a memory for storing a diagnostic application that is adapted to execute one or more diagnostic subroutines for diagnosing a cause of a device malfunction. The peripheral device is enabled to dispatch an event message to the remote diagnostic device and to receive a response message from the remote diagnostic device (all via the firewall and the network). The response message causes a diagnostic application to execute a subroutine on the peripheral device in an attempt to determine the cause of the event. In the case where the remote diagnostic device is adapted to download an executable diagnostic subroutine, the peripheral device executes the diagnostic subroutine.

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Boise, ID, United States of America

James E Obert