Cellco Partnership

James E Kearns

Venkat Gaddam

Madhu Bharathula

Derek Andrew Schroeder

Julie Weinstein

Venkateswara Rao Gaddam

Dharmaveera Veerabhadraiah

A customer communication system of a mobile communication network automatically generates a report concerning the location of a customer notification file within the customer communication system to allow for easier file review in response to an error message. In the examples, a file information database is accessed to obtain information regarding the expected file name or expected location of the customer notification file. Using the file information, a search is conducted for the location of the customer notification file. Error correction information is also collected regarding the customer notification file. The system then generates a report combining the information regarding the location of the customer notification file with the reference information regarding any error correction instructions. The report is published, thereby allowing any user responsible for the correction of an error message to access the file location information and the associated error correction instructions.

Automatically generating a customer notification file status report

A method is described for deploying a software application to run on each server in a group of servers configured to provide a service based on the software application. A dashboard, as a unified user interface for all of the servers of the group, is presented on a user terminal device. One or more user inputs via the dashboard automatically initiate parallel processing with respect to all of the servers of the group. The automate processing include: (i) backing up current server application code for the service, for each of the servers of the group; (ii) installing a new server application code file, for the software application, in each of the servers of the group; and (iii) restarting each server to implement the service by running the software application from the new server application code file.

Automated deployment tool for multiple server environment

A first notification indicating a change on an account of a mobile station is generated and sent to an account holder of the mobile station via a first delivery procedure, when the change on the account of the mobile station occurs. The first notification is sent to the account holder only if a destination for the first delivery procedure has not changed for at least a predetermined period. A second notification of the change on the account of the mobile station is sent to the account holder via a second delivery procedure, if the first notification is not successfully sent to the account holder. Additional notifications of the change on the account of the mobile station may be sent to the account holder via respective different delivery procedures consecutively until any of the notification is successfully sent to the account holder. The first, the second and the various delivery procedures are among a Short Message Service (SMS) message, an Enhance Messaging Service (EMS), a Multimedia Messaging Service (MMS), an email, a fax, a voice call and a letter. Order of the delivery procedures to be sent may be determined based on cost for sending the notifications.

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Lincoln Park, NJ, United States of America

James E Kearns