International Business Machines Corporation

James Daniel Wiggins

Corville O Allen

Rhonda L Childress

David B Kumhyr

Swaminathan Chandrasekaran

Neil Raymond Pennell

Faheem Altaf

John E Dinger

Naeem Altaf

Heath Christopher Newburn

A natural language question and answer system analyzes a question to determine key characteristics (such as focus and lexical answer type), and matches those characteristics to business processes from business process repositories. The matching business processes are ranked and at least one is presented as a recommended answer to the user. The system can offer the user a trigger to invoke the particular business process. The analysis includes examining a user profile to determine an attribute relevant to the question, and further includes named entity searching and fuzzy string matching against the business process repositories. Each business process in a repository is designated as either idempotent, non-binding or retrieve-only. The matching can include performing a factorial LDA algorithm on both extracted named entities and latent factors of the business processes in the repositories.

Extracting and recommending business processes from evidence in natural language systems

Event reports generated from multiple event sources within an event management system such as Tivoli (TM) Event Console are handled by an Event Bus, which links multiple problem resolution servers together and assigns an ownership to each event report. The Event Bus parses each incoming event for adding or altering a slot value. Based on the slot value, the event is forwarded to the configured event servers. In addition, the ability to dynamically change ownership to maintain an error-free systematic transmission flow is provided.

Event ownership assigner with failover for multiple event server system

A system and method for correlating end user error reports with software developer defect logs to thereby update the end user error reports with information from the developer defect logs. With the system and method, when support personnel open an end user error report to address the problem encountered by the user, the mechanisms of the system and method search a defect report database to determine if there is any defect report related to the same error that is the subject of the opened end user error report. If so, the end user error report is updated to include information from the defect report. This information may include, for example, the identity of the source of the problem generating the error, the identity of the fix or patch that solves the problem generating the error encountered by the end user, if any, and the like.

System and method for updating end user error reports using programmer defect logs

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Austin, TX, United States of America

James Daniel Wiggins