International Business Machines Corporation

James B Cottingham

Mark Francis Wilding

Michael Peter Etgen

Alexander Abrashkevich

John Hudson Bailey

Dmitri Abrashkevich

Vijaya Ratnala

Michael LaVerne Wamboldt

Frederick O G Van Veen

Sean Chen

Disclosed is a data processing system for facilitating problem resolution. The data processing system-implemented system includes a configuring module for configuring a system pathway that leads to a solution, and an associating module for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.

System for facilitating problem resolution

Disclosed is a data processing system-implemented method. The data processing system-implemented method includes configuring a symptom pathway that leads to a solution, and associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.

Method for facilitating problem resolution

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Fuquay-Varina, NC, United States of America

James B Cottingham