At&t Intellectual Property I, LP

James Austin Britt

Adam Klein

Joshua J Fox

Tara Hines

Jonathan A Paden

Lona Noelle Dallessandro

Kristina Robinson

Kirk Mahoney

Rosalinda Garcia

Ellen Pate

Tom Wiatt

Douglas Bruun

James Douglas Bruun

A communication device such as a smart phone is enabled for remotely controlling set-top boxes (STBs) over Internet protocol networks using an applet running on the communication device. Authentication from within a multimedia content distribution network may be achieved by verifying that a network identifier associated with the communication device is associated with an account that has granted access to the smart phone and that is associated with the controlled STB. A viewing pane on the communication device permits a user to remotely view content received on or available to the controlled STB.

Smart phone as remote control device

A disclosed example method to manage network bandwidth allocation in a media delivery environment involves detecting insufficient bandwidth available to deliver requested media to a media receiver and presenting user-selectable options via the media receiver to allocate bandwidth to deliver the requested media to the media receiver. The example method also involves receiving a first user selection of one of the user-selectable options and implementing the selected one of the user-selectable options specifying a second user selection identifying a particular media stream to be delivered at a media quality that is lower than a higher media quality previously selected for that particular media stream.

Methods and apparatus to manage bandwidth allocations in media delivery networks

A method of delivering event notifications includes receiving data from a network-based calendar system at a notification system. The data indicates that a notification related to a calendar-based event is to be sent to a subscriber. The method also includes receiving presence information related to the subscriber from a presence system. The presence information indicates whether the subscriber is present at one or more of a plurality of subscriber devices. The plurality of subscriber devices includes a set-top box device. Further, the method includes sending an event notification related to the calendar-based event to the set-top box device when the presence information indicates that the subscriber is present at the set-top box device.

System and method of delivering event notifications

A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.

System and method for automating customer relations in a communications environment

A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.

Growing community of inventors

Manor, TX, United States of America

James Austin Britt