Servicenow, Inc.

Jake Varghese

Chinna Babu Polinati

Sridhar Chandrashekar

Chinna Polinati

A method includes determining that an agent configured an identified node of a computer system, obtaining a definition of the agent that configured the identified node, identifying a configuration item associated with the identified node based at least in part on the definition of the agent that configured the identified node, and updating a service model database with the identified configuration item.

Auto discovery of configuration items

Implementations of a system, method and apparatus described herein execute a discovery process to identify a plurality of computing devices within a computer network and a respective configuration associated with each of the plurality of computing devices. Upon discovery of a first computing device configured by an agent, configuration management of the computer network is searched for a definition used by the agent to configure the first computing device, and the discovery process for the first computing device is modified based on the definition to identify a first plurality of configuration items associated with a current configuration of the first computing device. Finally, a service model database is updated with the first plurality of configuration items.

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Seattle, WA, United States of America

Jake Varghese