International Business Machines Corporation

Servicenow, Inc.

Jacob E Yackenovich

Joshua S Allen

Robert L Nielsen

Bradford Austin Fisher

Bryan M Ellington

John E Dinger

A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

Autonomic SLA breach value estimation

A namespace exploits individual resource identity attributes of an application to allow the integration of resource instances from applications into a configuration management database (CMDB), prior to any data cleansing or namespace harmonization activities. An approach for incremental reconciliation of resource instances within the CMDB is defined.

Importing and reconciling resources from disjoint name spaces to a common namespace

Growing community of inventors

Morrisville, NC, United States of America

Jacob E Yackenovich