Sprinklr, Inc.

Sprinkler, Inc.

Jacob Andrew Perkins

Erik Lee Huddleston

John Joseph De Oliveira

Ramon Renteria

Clinton Frederick Miller

Bryan Horne

William Lance Eason

Timothy Joseph Potter

Brandon Kearby

David Chi-Fine Yu

Jason Samuel Westigard

Ramona Renteria

Jeffrey Dachis

Brian Justin Huddleston, Ii

Steven Michael Vaughan

Roger Louis Cauvin

Jeremy Hanna

Shannon Paul Hardt

A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.

Method and system for correlating social media conversions

A social analytic system may identify the social signals associated with a brand, campaign, or any other topic. The social analytic system may generate a vocabulary associated with the brand, campaign, or topic based terms used in the associated social signals. The vocabulary may be used for generating social media analytics and identifying social media events, such as marketing campaigns. In one example, a vocabulary may be compared with vocabularies associated with different constituents to identify the positive and negative terms in the vocabulary.

Method and system for correlating social media conversations

A model based social analytic system collects social signals from social network accounts for different companies and constituents. The social signals can be used to benchmark social network performance for different contextual dimensions, such as industries, companies, brands, etc. Conversations may be identified in the signals and the types of constituents participating in the conversations may be identified. Analytics can then be determined for the contextual dimensions based on the related conversations and the types of constituents participating in the conversations.

Apparatus and method for model-based social analytics

Growing community of inventors

New York, NY, United States of America

Jacob Andrew Perkins