Capital One Services, LLC

Jacob Adair

Nishant Kumar Sinha

Lokesh Vijay Kumar

Chris Demchalk

Rhic Chowdhury

Nimish Mangal

Lavika Aggarwal

Poornima Bagare Raju

Satish Chikkaveerappa

Ponnazhakan Subramanian

Ryan M Parker

Sasi Kumar Unnikrishnan

Venkata Satya Parcha

Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.

Cognitive analysis of public communications

Disclosed herein are system, method, and computer program product embodiments for identifying and managing emerging risks. Businesses, such as those participating in regulated industries, may need to regularly monitor enforcement actions that are cited in a variety of sources. Embodiments disclosed herein provide for scraping information from those sources and comparing it to existing risk events in order to determine possible discrepancies that should be assessed.

Compliance management for emerging risks

Growing community of inventors

Frisco, TX, United States of America

Jacob Adair