Maplebear Inc.

Jaclyn Tandler

Ajay Pankaj Sampat

Youdan Xu

Aoshi Li

Adrian Mclean

Brendan Evans Ashby

Rafael Moreno Cesar

Sawyer Bowman

Emily Silberstein

Fangzhou Wang

Sai Kannan Sampath

Roman Havran

Bryan Tran

Aakash Singh

Joseph Cohen

Hannah Gardner

An online system receives orders including items from customers and allocates the orders to pickers. A picker obtains items included in an order from a customer and delivers the items to the customer to fulfill the order. To provide encouragement for pickers fulfilling orders, the online system generates a highlight reel of accomplishments of a picker fulfilling orders. The online system generates prompts for a generative model, such as a large language model, based on stored information describing order fulfillment by a picker. Content, such as text, generated in response to a prompt by the generative model includes one or more portions of the stored information describing order fulfillment is included in the highlight reel. A template for the highlight reel is selected for the picker, with the template identifying content displayed to the picker and an order in which the content is displayed.

Generating content highlighting work experience using a generative model

An online concierge system allows customers to place orders to be fulfilled by pickers. An order includes an amount of compensation a customer provides to a picker when the order is fulfilled. A customer may modify the amount of compensation provided to a picker, so some customers may initially specify a large amount of compensation to entice a picker to fulfill an order and then reduce the amount of compensation when the order is fulfilled. To prevent penalizing pickers who fulfilled an order without a problem, the online concierge system trains a model to determine a probability that a reduction in compensation to a picker was unrelated to a problem with order fulfillment. The online concierge system may perform one or more remedial actions for a picker based on the probability determined by the model.

Detection and remediation of improper value modification using machine learning

Display panel of a programmed computer system with a graphical user interface

Growing community of inventors

San Francisco, CA, United States of America

Jaclyn Tandler