International Business Machines Corporation

Jacky M Doll

Philip Siconolfi

Jeffrey E Bisti

Emily M Metruck

Danielle Judka

Ryan Bertsche

Frank J De Gilio

William J Bartolomeo

A computer-implemented method for recording file dependencies. A non-limiting example of the computer-implemented method includes creating, by the processor, a new inter-dependencies object in an inter-dependencies registry and writing, by the processor, an inter-dependency relationship between a first file and a second file from which the first file depends to the inter-dependency object in the inter-dependencies registry. The computer-implemented method further provides, by the processor, the inter-dependencies registry to a system upon receiving a call to backup the system.

File entity relationship management and source product backup

Embodiments of the invention are directed to a computer-implemented method that includes generating, by a processor of a problem-tracking system, a problem ticket. The problem ticket describes a problem encountered by a first user, and the problem ticket is assigned to at least one qualified user to resolve. The method also includes receiving additional information relating to the problem from at least one second user. The method also includes storing the received additional information in association with the problem ticket. The receiving and the storing of the additional information occurs while the problem ticket is waiting to be resolved by the at least one qualified user. The method also includes providing the stored received additional information and the problem ticket to the at least one qualified user.

Generating and publishing a problem ticket

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Poughkeepsie, NY, United States of America

Jacky M Doll