Convergys Customer Management Group, Inc.

J Christopher Wiseman

Timothy M Price

John R Ramsay

Kenneth I Rokoff

A system for recording an audio description of an item that may be offered for sale over the Internet makes use of an Interactive Voice Response (IVR) system. A user wishing to make an audio recording accesses the IVR system via a telephone or a computer, and interacts with the IVR system to record, edit and/or re-record the audio description of the item. The IVR system can then place the recorded audio description in one or more electronic data files on an Internet server. The data files can then be accessed, via the Internet, and played over user computers. The process of recording an audio description may also include a prompt for the user to input a predefined control number. Such a predefined control number could be assigned by an Internet content provider before the audio recording is created. The IVR system could then store the audio recording, on an Internet server, in a data file having a filename that reflects the control number. This would allow the content provider that originally assigned the control number to access the data file based its own the control number. In alternate embodiments, the IVR system may simply transfer the recorded audio descriptions, in the form of electronic data files, to an Internet based content provider. The content provider would then place the files on an Internet server so that users could access and play the audio recordings.

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Centreville, VA, United States of America

J Christopher Wiseman