Accenture Global Services Gmbh

J C Groon

Dadong Wan

Mitu Singh

Harpreet Marwaha

Charles Nebolsky

Mark Jacobson

Nathan D Kontny

Katie J Arnholt

A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.

Real-time sales support and learning tool

A dynamic collaboration assistant application for use in a computing system including a terminal connected to a server. The dynamic collaboration assistant application includes a collaborative gateway application for generating a collaborative gateway GUI on the terminal. A context listener module located on the terminal is used to continuously monitor a context in which a user is using the terminal. A context translator module analyzes the context message and dynamically adjusts the display of the plurality of collaboration applications in the collaborative gateway GUI as a function of the context in which the user is using the terminal.

Dynamic collaboration assistant

Growing community of inventors

Chicago, IL, United States of America

J C Groon