Bank of America Corporation

Ivette Yoshida

Jeffrey R Goertz

Susan Joslin

Tony Hopkins

An ATM exception balancing system is disclosed. Embodiments of the invention provide a method of resolving image ATM transaction exceptions and enabling reconcilement of ATM transactions. An exception record can be created and stored for each batch of image ATM transactions wherein the credit and the debit for the batch of image ATM transactions do not match, and the exception record can be displayed to an analyst. Input can be received from the analyst indicating a resolution of an exception. Possible resolutions can include a general ledger entry, a customer adjustment, and/or an ICA/WIP entry. The system can optionally provide for reporting and performance analysis. Image ATM cash transactions, image ATM check transactions, or both, can be included.

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Royal Oaks, CA, United States of America

Ivette Yoshida