State Farm Mutual Automobile Insurance Company

Ivan D Hall

Eric Brown

Jose Gonzalez

Andrea Foster

Michelle Delynn Adler

Josh Schumann

Kevin Scott Lenz

Billy Simonovich

Jason Beckman

Tracey Herring

Ritesh Saraf

Cagatay Azkin

Denise Ferguson

Brian Miller

Eric Skaggs

Chris Sharp

Steve Stought

Sanjay Sen

Nicole LeClair

Matt Ackers

Itobore Odje

Scott Vermeyen

Norma Musciotto

Tarikere Yunus Zereena Parveen

Tarikere Yunus Zareena Parveen

A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance&#x2014;following satisfaction of the confidence threshold&#x2014;is also issued.

Dynamic data-driven consolidation of user interface interactions requesting roadside assistance

A rental self-service ('RSS') computer system, including a processor and a memory, is provided. The processor is programmed to: (i) verify that a policyholder is eligible to receive a replacement rental; (ii) transmit a customized link to the eligible policyholder; (iii) receive an access request for access of a rental self-service portal, (iv) retrieve policyholder data using information extracted from the customized link; (v) pre-populate a portion of a searchable interface of the rental self-service portal using the retrieved policyholder data; (vi) cause rental vehicle data to be displayed to enable the policyholder to view available rental options and select a vehicle class; (vii) calculate a policyholder cost for renting a selected vehicle class; and (viii) cause to be displayed on the user device (a) the calculated policyholder cost and (b) an option to confirm the rental reservation.

Systems and methods for reserving a replacement rental vehicle

A rental self-service ('RSS') computer system for enabling a policyholder of an automobile insurance policy to initiate an insurance replacement rental reservation after submission of an initial loss claim is provided. The RSS computer system includes a processor in communication with a memory. The processor is programmed to: (i) retrieve policyholder insurance data from an insurance provider database using a claim identifier associated with the initial loss claim submission, and a policyholder identifier associated with the policyholder; (ii) verify that the policyholder is eligible to receive an insurance replacement rental; (iii) cause to be displayed on a user device associated with the policyholder a searchable interface configured to enable the policyholder to search for at least one vendor location; (iv) receive a selected vehicle class inputted by the policyholder; (v) calculate a policyholder cost; (vi) display a cost summary; and (vii) receive confirmation of a rental reservation request.

A system and method for exchanging insurance information and initiating an insurance loss report and/or claim using a mobile communications device, such as a smartphone. The information of a first party is stored on an electronic insurance card (e.g., virtual insurance card) on the mobile device, and transmitted to a second party's mobile device. The information of the second party is captured on the first party's mobile device, either by being similarly transmitted or photographed. The report and/or claim may be initiated by transmitting the parties' information to an insurance provider. A procedure for initiating the insurance report and/or claim with a second insurance provider may be determined based upon the information of the second party, and may include transmitting the parties' information to the second insurance provider or to its agent. Electronic images taken with the mobile device and/or a geographic location determined by the mobile device may be transmitted as well.

System and method using electronic insurance card to facilitate exchanging information and reporting claims

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Bloomington, IL, United States of America

Ivan D Hall