National Institute of Information and Communications Technology, Incorporated

Istvan Varga

Kentaro Torisawa

Chikara Hashimoto

Jonghoon Oh

Takao Kawai

Stijn De Saeger

Motoki Sano

Kiyonori Ootake

[Object] To provide a system for automatically and reliably collecting information belonging to a given category, and matching the information appropriately in a timely manner. [Solution] A text classifying deviceanalyzes dependency of collected texts by a morpheme analyzing unitand a dependency analyzing unit. A problem report collecting unitspecifies a core consisting of noun+predicate in a text based on dependency relation of the text, and using a combination of noun classification (trouble/non-trouble) and predicate classification (excitatory/inhibitory), classifies the text to a problem report or the rest, by a method referred to as core-based matrix. Support information collecting deviceand request message collecting devicecollect support information and request messages in the similar manner. A matching devicematches problem reports and support information collected by problem report collecting unitand support information collecting deviceby a method referred to as co-occurrence core matrix, and thus associates problem information (support information) with appropriate support information (problem information).

Text matching device and method, and text classification device and method

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Tokyo, Japan

Istvan Varga