Lenovo Global Technology (united States) Inc.

Ionut Dobre

Alexandru Cozma

Ioana Voicu

Jeffery J Van Heuklon

Jeffrey J Van Heuklon

A method may include various operations and a computer program product may cause a processor to perform various operations. The operations include receiving a task to be performed by a software application including numerous processing services, assigning a task identifier to the task before any processing service processes the task, and storing, for each processing service that processes the task, the task identifier in a record that associates the processing service identity with the task identifier in response to the processing service obtaining the task. Optional operations may further include detecting that the task has experienced a service event, identifying each of the processing services that processed the task prior to the service event, and collecting a service data log from each of the identified processing services. A service data archive may be formed with the service data logs collected from each of the identified processing services.

Using a task identifier to identify processing services that have processed a task

A method for creation of a secured connection for an inoperable virtual machine includes receiving a token at an on-host service running on an inoperable virtual machine ('VM') on a server. The token is generated by a remote service person. The method includes receiving a user generated password from a user having direct access to the on-host service. The method includes creating a secured connection, using the token and password, between the on-host service and a remote server of the service person. The method includes transmitting a VM identifier of the inoperable VM to the user and receiving communications from the remote server. The communications include commands for the inoperable VM. The service person accesses the on-host service and inoperable VM using the VM identifier and the password. The password and VM identifier are transmitted to the service person by the user via a channel separate from the secured connection.

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Bucharest, Romania

Ionut Dobre