Bank of America Corporation

Indradeep Dantuluri

Rupal V Shah

Ryan Scott Heller

Mardochee Macxis

Muralidhar Chowdarapu

Saurabh Khanna

Mansoor Zafar

Charanjit S Bagga

Sandeep Gandhi

Silvia Adriana Krasuk

Walter Thomas Robinson

Burton M Covnot

Pavan K Chayanam

Ashwin Srinivas Parameswaran

Michael McClish

Travon Lamone Kelly

Surendran Thiyagarajan

Systems, computer program products, and methods are described herein for machine learning based network session interaction. The present disclosure is configured to receive, from an end-point device, a user input, wherein the user input comprises natural language data; extract a first set of attributes associated with the user input; determine, using a machine learning (ML) subsystem, a first set of adaptive response actions to the user input based on the first set of attributes; and execute the first set of adaptive response actions.

System for machine learning based network session interaction

Embodiments of the invention are directed to a system, method, or computer program product for convenient, secure digital data archiving and utilization across multiple communication channels. The method includes extracting one or more data input fields from a form and generating one or more user prompts to be presented to a user in order to complete at least one of the one or more entries of the one or more data input fields. The method further includes causing the transmission of at least one of the one or more user prompts to the user and receiving a prompt response from the user. The method further includes displaying to the user a completed generated form in an appropriate channel format, and provides a process for secure e-signature and cross-stream utilization of user input.

Cross channel digital data archiving and utilization system

Systems, methods, and apparatus are provided for reverse authentication across communication channel technologies. An enterprise call application may publish an event associated with an active call to a real-time monitoring application. Each event may include an agent identifier and a customer identifier. The real-time monitoring application may maintain an event queue for the active call. The event queue may be associated with the customer identifier. A web services application may interface between the central server and a mobile device. The webs services application may subscribe to the event queue at the real-time monitoring application and push a call status to a mobile device application. The mobile device application may display the call status and the agent identifier at the mobile device application.

Real-time cross-channel reverse authentication

Embodiments of the present invention provide a system for automatically generating and managing application directories of one or more applications associated with an entity. The system is configured for identifying initiation of packaging of one or more program codes associated with at least one application, scanning the one or more program codes to identify one or more parameters associated with the one or more program codes, and automatically generating an application directory associated with the at least one application based at least on the one or more parameters identified by scanning the one or more program codes, wherein the one or more parameters comprise one or more dependencies, one or more screens, one or more permissions, one or more services, one or more navigational parameters, one or more base classes, one or more logging frameworks, and one or more static analyzers.

System and method for automatic generation and management of feature level application directory

Embodiments of the invention are directed to a system, method, or computer program product for digital form integration and presentation. The method includes extracting one or more data input fields from a form and generating one or more user prompts to be presented to a user in order to complete at least one of the one or more entries of the one or more data input fields. The method further includes causing the transmission of at least one of the one or more user prompts to the user and receiving a prompt response from the user. The method also includes determining whether the prompt response meets one or more form requirements for a given entry and updating the form upon determination that the prompt response meets one or more form requirements for a given entry. The method further includes displaying to the user the form in an appropriate channel format.

Systems and methods for tool integration using cross channel digital forms

Embodiments of the invention are directed to a system, method, or computer program product for a template based design approach for cross channel digital data parsing and generation. The system allows for onboarding of various types of forms to push them out to users via multiple various user viewing channels. The invention identifies the sections or fields of the form that require user input and presents those fields using an advanced digital solution illustrated in the channel format. The system is expandable, allowing for a single backend upload of additional forms irrespective of the channel.

Cross channel digital data parsing and generation system

Embodiments of the invention are directed to a system, method, or computer program product for a template based design approach for cross channel digital form integration and presentation. The system allows for onboarding of various types of forms to push them out to users via multiple various user viewing channels. The invention identifies the sections or fields of the form that require user input and presents those fields using an advanced digital solution illustrated in the channel format. The system is expandable, allowing for a single backend upload of additional forms irrespective of the channel.

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Harrisburg, NC, United States of America

Indradeep Dantuluri