Amdocs Software Systems Limited

Amdocs Development Limited

Five9, Inc.

Ilya A Harahap

Andrew Harper

James J Hickey

John R D'Amour

Ted T Nguyen

Danny Hsiang-Kuo Wang

Piotr K Chojnowski

Gaurav Passi

William W Kable

Systems and method are provided for synchronizing communications between two disparate computing systems. A context capture module is configured to capture interactions of a first computing system with an application to determine a current context of the first computing system's interactions. A communications initiation engine is configured to determine one of a plurality of other computing systems is to be queried for communication with the first computing system. When one of the other computing systems is to be queried, an initiation communication is provided to a particular one of the other computing systems, where the initiation communication includes data describing the current context of the first computing system's interactions. An availability indication is received from the particular other computing system. A communications module is configured to facilitate communications between the first computing system and the particular other computing system.

Systems and methods for providing personalized proactive interaction

A system, method, and computer program product are provided for customizing a response to a request. In use, a request is received. Additionally, one or more elements associated with the request are determined. Further, a response to the request is customized, utilizing the determined one or more elements associated with the request. Further still, the response to the request is initiated.

System, method, and computer program for customizing a response to a request

A system, method, and computer program product are provided for determining a set of categories based on textual input. In use, textual input is identified. Further, a first set of categories is determined based on the textual input. Further still, one or more actions are performed, utilizing the first set of categories.

System, method, and computer program for determining a set of categories based on textual input

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San Jose, CA, United States of America

Ilya A Harahap