Nice Systems Ltd.

Sts Systems Ltd.

Ilan Yosef

Eran Halbraich

Danny Shporer

Ilan Freedman

Hagay Gritzer

Tomer Ilan

Leon Portman

Assaf Frenkel

Stas Margolis

Dan Hadari

Itay Grushka

Omri Hayner

Yariv Lenchner

Zvika Moretzky

Leonid Portman

Mordechai Nisani

Eitan Bar

Apparatus for recording multi-party Internet Protocol (IP) sessions at a branch, the apparatus comprising: a data capturer, deployed on a device in a local network of the branch, configured to capture at least one data packet of a multi-party IP session involving the branch; and a recorder, deployed on the device, associated with the data capturer, and configured to receive at least one of the captured data packets from the data capturer and to record the received data packets.

Branch IP recording

Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.

System and method for managing a customer service session

Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network

A system and a method for monitoring a computer network to detect data packets including audio or video data, such packets being part of a communication session, for storing these packets and for reconstructing the communication session upon request. To enable the system to store packets independently of the protocol used to set up the communication session, for example in a Voice Over IP environment, the system includes a link to the gatekeeper of the computer network.

Communication management system for computer network-based telephones

Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

Method and system for monitoring and recording voice from circuit-switched via a packet-switched network

A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as 'a recording device' for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a 'conference call' for example, even if data is being provided for recording from only one of the participants in the session.

Digital recording of IP based distributed switching platform

A novel logging system employing M�(N+1! redundancy is disclosed having applications in recording both voice and facsimile transactions. The logging system includes M chains of N+1 loggers. Each N+1 chain includes N working loggers and a single spare logger. Within each chain, each working logger is coupled to a switch unit. Each switch unit is coupled between a group of input telephone lines and one working logger. The switch units are coupled to each other in a serial daisy chain fashion. The switch furthest downstream is coupled to a spare logger which is activated in the event one the working loggers fails. The switches include watchdog circuitry to detect the failure of a working logger. Once detected, the telephone lines coupled to the failed logger are rerouted to the spare logger. The system can support any number of working loggers by sectioning the working loggers into separate chains. Each chain includes a group of N working loggers covered by a single spare logger. The working loggers and the spare logger are managed by a controller which is coupled thereto via a local area network (LAN). The switch includes a plurality of 2.times.2 crossover switches which perform the actual switching function in the event a failure is detected in one of the working loggers. Each input telephone line is associated with one 2.times.2 crossover switch.

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Pardessiya, Israel

Ilan Yosef