Nice Systems Ltd.

Ilan Freedman

Gili Aharoni

Oren Pereg

Ilan Yosef

Avishai Elazar

Eytan Bar

Shai Shermister

Moshe Waserblat

Danny Shporer

Talia Falik

Hagay Gritzer

Lior Arussy

Yifat Meidav

Yair Dolev

Moshe Wasserblat

Yoel Goldenberg

Aviv Bachar

Barak Eliam

Eyal Rudnik

The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a VoIP communication between an agent and a customer and recording servers, which record data associated with the VoIP communication.

Method and apparatus for quality assurance in a multimedia communications environment

An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.

Method, apparatus and system for capturing and analyzing interaction based content

The present invention provides a method and apparatus () for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (), an initial set up and calibration device (), a pre-processing and context extraction device () and a rule-based analysis engine ().

Method apparatus and system for capturing and analyzing interaction based content

A system and method for capturing, logging and retrieval of face-to-face interactions characterizing walk-in environments. The system comprising a device for capturing and storing one or more face to face interactions captured in the presence of the parties to the interaction, and a database for storing data and metadata information associated with the face-to-face interactions captured.

Advanced quality management and recording solutions for walk-in environments

An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.

Apparatus and method for audio content analysis, marking and summing

The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.

A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as 'a recording device' for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a 'conference call' for example, even if data is being provided for recording from only one of the participants in the session.

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Petach Tiqwa, Israel

Ilan Freedman