The Toronto-dominion Bank

Igor Zykh

Kenneth Hampel

Blaise F Stanek

Deepak R Padhye

Sai Jarugula

John S Griffin

A computer implemented system and method is provided for responding to textual reviews. The method comprises: receiving harvested content comprising a text segment and associated with an entity; determining a primary intent of the text segment determined by reviewing a set of utterances in the text segment of the harvested content and comparing the set of utterances to example utterances associated with a set of pre-defined intents, the primary intent having a highest similarity to the set of utterances in the text segment as compared to other deduced intents and associated utterances. The method comprises assigning a confidence score associated with determining the primary intent. If the confidence score exceeds a first threshold, generating an automated response, based on the primary intent and automatically responding to the harvested content with the automated response having the customized sentence segment where the confidence score exceeds a second threshold score.

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Voorhees, NJ, United States of America

Igor Zykh