Ringcentral, Inc.

Igor Rusinov

Ivan Gennadevich Anisimov

Helen Prask

Yuri Ardulov

Kira Makagon

Vlad Vendrow

Benjamin Leznik

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session. One of the methods includes identifying, by a communication system, a communication session between one or more users of the communication system, wherein, during the communication session, session data is routed between a first communications device of a first user of the communication system and one or more other communications devices along a communication path; obtaining, from each of a plurality of communication nodes along the communication path, quality data relating to a quality of the communication session at the communication node; generating, using the quality data, a model input to a quality score machine learning model; and providing the model input as input to the quality score machine learning model to generate the estimated quality score for at least the portion of the communication session.

System and method for evaluating the quality of a communication session

A first call leg is established between a first communication device and a communication server having a telephony controller for controlling a hardware media processor. A second call leg is established between a second communication device and the communication server. The first and second call legs carry a media stream between the first and second communication devices, and the media stream is initially intended for processing by the hardware media processor. A suitable condition is needed to transfer the media stream to a release server. When the suitable condition is not detected, the media stream is processed with the hardware media processor. When the suitable condition is detected, the media stream is transferred to the release server. The release server lacks a hardware media processor.

System and method for releasing media streams from a communication server

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San Francisco, CA, United States of America

Igor Rusinov