Nice Ltd

Nice Systems Ltd.

Igor Cher

Leon Portman

Assaf Frenkel

Uzi Baruch

Hadas Liberman Ben-Ami

Iftach Smith

Shlomi Haba

Yohay Etsion

Yosef Golan

Yuval Marco

Yizhar Ronen

Naama Damti

Dan Sharon

Eitan Kovacs

Naama Damty

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

A computing device including a processor and memory may receive input from a user to define one or more sequence types, each sequence type based on a time frame. A distributed computing system may receive interaction data on a plurality of computing nodes and describing an interaction event between a customer and an agent. The one or more computing nodes may associate the received interaction event with the customer's identifier in a customer history table, wherein the customer history table stores historical interaction events for the customer. Further, the computing nodes may assign the received interaction event to a sequence, based on the defined one or more sequence types.

System and method for distributed rule-based sequencing engine

Growing community of inventors

Rehovot, Israel

Igor Cher