Nice Ltd

Nice Systems Ltd.

Iftach Smith

Leon Portman

Assaf Frenkel

Uzi Baruch

Hadas Liberman Ben-Ami

Yohay Etsion

Yosef Golan

Igor Cher

Shlomi Haba

Yuval Marco

Yizhar Ronen

Naama Damti

Alexander Vaindiner

Charles William Gulledge

Vadim Grinevich

Omer Abramovici

Naama Damty

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

A work period scheduler includes one or more data processors configured to receive performance data relating to the performance of one or more individual workers from a database. The performance data is then analyzed to identify one or more workers as a leader, a leader being a worker whose presence in a group of the individual workers results in an improvement in overall performance of said group. Work periods, e.g. shifts, may then be scheduled based on one or more skills attributed to one or more workers wherein the one or more skills includes leader.

System and method for work period scheduler

A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.

System and method for detecting screen connectivity monitoring application malfunctions

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Hod Hasharon, Israel

Iftach Smith