Grape Technology Group, Inc.

Enterworks

Other

Ian Bacon

Christine Baumeister

Faith McGary

Michael R Bates

Carl T Bean

James M Handy, Iii

Edwin C Sheffield, Jr

Matthew M Lindenfelser

An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.

System and method for providing mobile device services using SMS communications

Workflow management system and method with personal subflows. A workflow system includes a workflow definition including an activity to be performed by a personal subflow. The personal subflow is defined by personal subflow activities and branch expressions associated with the subflow activities. A server interprets the workflow definition and facilitates the scheduling and routing of work items in the system. A client receives work items from the server and displays information therefrom to a participant. The client also receives data and control commands from the participant. A decision agent cooperates with the server in the scheduling of work items by considering participant-provided data and a branch expression associated with a current personal subflow activity.

Workflow management system, method, and medium with personal subflows

A workflow system for distributing work items to actors so that the actors may perform an activity within a defined workflow process. A server interprets the workflow process and facilitates the scheduling and routing of work items in the system to an actor. Each work item has a set of work item contents data. Morphing logic determines which data is needed by an actor to which a work item has been scheduled and morphs a work item so that the actor receives only the data from the work item contents that the actor needs. Particular implementations are described for client actors and agent actors. A particular embodiment uses Java and distributed object along with application specific and system default HTML pages to display work item contents data to a participant.

Workflow management system, method, and medium that morphs work items

Workflow management system, method and medium with personal subflows

Growing community of inventors

Manassas, VA, United States of America

Ian Bacon