At+t Corp.

At&t Bell Laboratories

At&t Ipm Corp.

I Grace Tseng

Luis E Nieto

Paramdeep S Sahni

Barbara I Gaechter

Karen S Billings

Karen B Burke

A system for delivering originating country information for international calls to a subscriber includes three separate processes. In a first process, the country code is extracted from either billing/routing data forwarded by the caller's national telephone network to the communication switching system of the destination country of the call, or from channel information associated with the call. In the second process, the originating county code is then inserted in either the calling party number or the destination number depending on the subscriber's terminal device egress arrangement. In the third process, the originating country code is delivered to the subscriber before the call is completed. Once received by the subscriber, the originating country information can be used to tailor customized services for the foreign caller. These customized services include for example, connecting callers from a given country to specialized attendants fluent in caller's native language or mapping the originating country code to the country's name for display to attendants.

System for processing calling party information for international

An outbound call management capability is provided for a public switched telephone network by a network based outbound call management (NOCM) complex, which can be accessed by all subscribers to the public switched network through one or more central offices in the network. A predetermined list of telephone numbers is stored in a data base in the NOCM complex for each subscriber who uses the NOCM services. The telephone numbers are automatically dialed at one or more predetermined scheduled times. When one of the dialed telephones is answered, the NOCM complex sets up a connection through the public switched telephone network between the called party and one or more attendants at one or more telephone numbers specified by a customer of the NOCM services. The NOCM services are made available to any subscriber of the public switched telephone network by provision of a special access code which permits a subscriber who is a customer of this service to dial the NOCM complex which will then interact with the customer by responding to voice or DTMF commands from the customer. The customer may program the list of telephone numbers to be called and program the telephone phone numbers to be used by the NOCM system to connect awaiting attendants with parties automatically called by the NOCM system. The NOCM system customer may set the time for the execution of his calling program by the NOCM system, and may interrupt or otherwise influence or change the execution of his program. All of this may be accomplished without a need to purchase expensive outbound call management premises equipment or to retain the services of a special provider of outbound call management services.

Network based outbound call management

A system for delivering originating country information for international toll-free calls to a subscriber includes three separate processes. The country code is extracted from billing and routing data forwarded by the caller's national telephone network to the communication switching system of the destination country of the call, the originating country code is then inserted in either the calling party number or the destination number depending on subscriber's terminating arrangement and finally, the originating country code is delivered to the international toll-free subscriber before the call is completed. Once received by the subscriber, the originating country information can be used to tailor customized services for the foreign caller such as directing calls to attendants fluent in caller's language, or mapping the originating country code to the country name for display to attendants.

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Middletown, NJ, United States of America

I Grace Tseng