Hewlett-packard Development Company, L.p.

Compaq Information Technologies Group, L.p.

Hung K Dinh

John Harsany

John E Meyer

Tim J Lyons

David E Gorman

A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.

Automatic capture and comparison of computer configuration data

A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.

Automatic capture and reporting of computer configuration data

The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate an HTTP request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for remote computer management using HTML in a web browser application and an internet server extension on an internet server API-compliant web server

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Spring, TX, United States of America

Hung K Dinh