T-mobile Usa, Inc.

Huijae Kim

Prem Kumar Bodiga

Ting Zhang

Xiao Zhang

Arundhati Ghosh

Ajay Meenkumar

Juan Murillo Pacheco

The disclosed system identifies and resolves telecommunication network problems and/or problems with devices utilizing the network. The system segments the user devices into groups having similar characteristics, by grouping together devices more likely to leave the network, and devices less likely to leave the network. Each group of devices has a trained machine learning model, to predict the NEX score for each device. The system focuses on devices with a low NEX score. The system determines whether the problem is with the network and/or the problem is with the device. The system gathers information from network monitoring software and determine which tower caused, for example, the call to drop. The system determines technological capability of the device from the device TAC number. The system suggests solutions to the network problems by suggesting adding a sector, tuning an antenna, etc., or if the device has problems, adjusting phone settings.

Identifying and resolving telecommunication network problems using network experience score

This disclosure describes techniques for determining technological capability of devices whose technological capability are unknown. The devices can be users of a wireless telecommunication network. A device, such as a cell phone, has a type allocation code (TAC) which can indicate a make and model of the device. Once the make and model of the device are known, the technical capability of the device is known. Certain TAC numbers, however, do not indicate the make and model of the device, and thus a device's technical capability is unknown. To determine the technological capability of the devices, a machine learning model is trained using usage data of the devices with known technological capability. After training, the machine learning model can be deployed to predict the technological capability of devices with unrecognizable TAC numbers by providing usage data associated with the devices with unrecognizable TAC numbers.

Determining technological capability of devices having unknown technological capability and which are associated with a telecommunication network

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Sammamish, WA, United States of America

Huijae Kim