Ge Medical Systems Global Technology Company, LLC

Hui Ann Liew

Sanjeev Sharma

A method and apparatus are disclosed for monitoring multiple ultrasound scanners of differing platform types for system events, acquiring system event data of the ultrasound scanners, and transferring the system event data to a remote location by applying a common data mining module and log viewer component in each scanner to act as an interface between a web server and control processing section within the scanners. A computer at an automated support center that is remote to the scanners interfaces to the web servers of the scanners over a network. The remote computer has a web browser to survey the scanners by communicating with the web servers over the network. The data mining module continuously monitors the scanners for system events. Log files are generated within the scanners during normal operation of the scanner. The log viewer component translates system event log files within the scanners in response to internal requests occurring in the scanners at regular, pre-defined time intervals. The system event information is displayed to an operator at the automated support center and/or formatted to provide to a customer for each scanner.

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Evanston, IL, United States of America

Hui Ann Liew