Bomgar Corporation

Huey Jiun Ngo

Nathan Joel McNeill

David William Durham

Ryan D Sleevi

Jeremy Raymond Cross

Joel Bomgaars

John Burns Smith, Iii

Rajesh Cherukuri

Nathan Whiteford Cromer

An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.

Method and apparatus for providing vendor remote support and management

A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Network apparatus for secure remote access and control

A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system.

Method and apparatus for providing extended availability of representatives for remote support and management

An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.

Method and apparatus for securely providing access and elevated rights for remote support

A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

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Flowood, MS, United States of America

Huey Jiun Ngo