International Business Machines Corporation

Hoyt Conis Simmons

Walter Cade Metz

William Joseph Piazza

Susan Elyce Swanson

Simon C Chu

David Frederick Champion

James Edward Hughes

James Franklin Macon, Jr

David Andrew Sawin

Michael Scott Rollins

Sharon Lynn Sanders-Fore

Robert L Appleman

Cary Frederick De Van

Sharon Lynn Sanders Fore

A plurality of questions are displayed. Responses to the plurality of questions are received, wherein a response to a question included in the plurality of questions includes an indication of a likelihood of occurrence of an answer to the question. A value for a quality measure is determined, based on the responses to the plurality of questions.

Defining a serviceability assessment measure

A method of displaying non-textual indication of question verification status in a user interface, the user interface including a plurality of questions associated there-with, includes receiving an answer to at least one question of the plurality of questions, associating a non-textual indication of the verification status of the answer, and displaying the non-textual indication of the at least one question.

User interface including question verification indicators

A method, apparatus, and computer-usable medium for computing a serviceability assessment, calculating a preventative maintenance assessment, and in response to computing the serviceability and preventative maintenance assessments, computing a projected service cost assessment. A preferred embodiment of the present invention includes a processor, a data bus, and a computer-readable medium including a serviceability assessment tool. The serviceability assessment tool further includes a serviceability assessment module, a hardware installation assessment module, a preventative maintenance assessment module, and a projected service cost assessment module.

System and method of calculating a projected service cost assessment

A system and method for establishing and maintaining date information associated with an electronic device. The system is typically configured to prompt a user to enter or otherwise establish a valid date at some point after power is applied to the system. After establishing a valid date, the real time clock is configured to maintain real-time date/time information. Upon determining that a valid date has been set, the system may subsequently obtain date/time information from the real time clock and store the obtained date and time in the non-volatile memory as the in-service date. The system may be enabled to determine if, subsequent to establishing an in-service date, the user altered the date/time information in a manner that indicated an intent to extend the warranty period beyond the manufacturer specified warranty period. In an embodiment suitable for use in conjunction with a server blade, the system includes a main processor and a service processor that handles low-level functions associated with the server blade. The in-service date information may be stored in a non-volatile memory of the service processor. This non-volatile memory may be implemented as an EEPROM that includes connections or pins supporting an externally accessible bus such as an IC bus. In this embodiment, the system may further include a readout device configured to connect to the service processor EEPROM through the externally accessible bus to enable a technician to retrieve the in-service date without regard to the functionality of the main processor(s) and system memory.

Method and system for capturing in-service date information

A method for co-operative thermal management of a number of independent electronic devices housed within a common enclosure that includes designating a priority number and measuring a temperature for each of the independent electronic devices. Next, for each of the independent electronic devices, the measured temperature is evaluated to determine if it exceeds a threshold value for the independent electronic device. If the measured temperature exceeds a threshold value, a count-down value is initialize to the designated priority number of the independent electronic device. Following which, the count-down value is evaluated to determine if it is equal to zero. If the count-down value is equal to zero, the independent electronic device is powered down. However, if the count-down value is not equal to zero, a specified time interval is allowed to expire before the count-down value is decremented and re-evaluated to determine if it is equal to zero.

System and method for co-operative thermal management of electronic devices within a common housing

A method and system for evaluating the serviceability of a system is disclosed. The method and system include obtaining a comparison of the system with a plurality of criteria and calculating at least one serviceability score based on the comparison. The comparison includes an objective measure of the serviceability of the system for each of the plurality of criteria.

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Apex, NC, United States of America

Hoyt Conis Simmons