International Business Machines Corporation

Howard R Davidson

Itzhack Goldberg

Timothy P Winkler

Boaz Mizrachi

Jose I Ortiz

Joseph A Bohn

Kristin R Whetstone

Nicholas Calvin Schambureck

Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.

Contacting remote support (call home) and reporting a catastrophic event with supporting documentation

A method, system and computer program product for providing a collaborative status message in an instant messaging system. Instant Messaging ('IM') users that belong to a group are identified. A collaborative status message (e.g., 'In Meeting with User 2 and User 3') is generated that specifies the IM users of the group (e.g., User 2 and User 3) that are participating in an event (e.g., meeting) with an IM user upon the event occurring. The collaborative status message is broadcasted to other IM users. In this manner, more detailed information can be provided to other IM users regarding the status of the IM user in question.

Providing a collaborative status message in an instant messaging system

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Hudson, MA, United States of America

Howard R Davidson