Intuit, Inc.

Howard Chen

Igor A Podgorny

Floyd J Morgan

Amit Rohatgi

A method for classifying a previously unclassified posting that includes extracting a plurality of terms from the previously unclassified posting on an application forum, calculating a term answer probability and a term comment probability for each term of the plurality of terms. The term answer probability defines a probability that the term is in an answer posting assigned to an answer class, and the term comment probability defines a probability that the term is in a comment posting assigned to a comment class. The method further includes performing a Bayesian analysis using the term answer probability and the term comment probability for each term of the plurality of terms to select a posting class for the previously unclassified posting. The posting class is either the answer class or the comment class. The posting class is assigned to the previously unclassified posting.

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San Diego, CA, United States of America

Howard Chen