Honda Motor Co., Ltd.

Hiroshi Kondo

Kazuhiro Nakadai

Keisuke Nakamura

Naoaki Sumida

Shunichi Yamamoto

Asuka Shiina

A reception system includes: a visitor recognition unit that recognizes a visitor; a receiving person recognition unit that recognizes a receiving person that corresponds to the visitor; a receiving person contact information storage unit that stores contact information of the receiving person; a notification unit that notifies the receiving person of a visit of the visitor at the contact information of the receiving person stored by the receiving person contact information storage unit; and a receiving person selection unit that selects a substitute receiving person associated with the receiving person in a case where the receiving person is absent when the notification unit notifies the receiving person at the contact information of the receiving person, wherein the notification unit notifies the substitute receiving person selected by the receiving person selection unit when the receiving person is absent.

Reception system and reception method

A reception system includes: an imaging unit that captures an image; a reception information storage unit that stores an image of a visitor who visited in the past and information of a receiving person whom the visitor visited in the past in an associated manner; and an action performing unit that generates a question to the visitor based on a scenario regarding a response to the visitor and acquires information via a response to the question from the visitor, wherein the action performing unit changes a response presented to the visitor based on the scenario depending on whether or not the reception information storage unit stores an image that corresponds to the image captured by the imaging unit.

A voice processing apparatus includes: a sound input unit configured to acquire an audio signal; a voice recognition unit configured to perform voice recognition on the audio signal acquired by the sound input unit; an intention understanding unit configured to understand a user's intention on the basis of a recognition result recognized by the voice recognition unit; and a question unit configured to question the user on the basis of an understood result understood by the intention understanding unit. The question unit changes question content for the user according to the understood result and a predetermined priority.

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Wako, Japan

Hiroshi Kondo