At&t Intellectual Property I, L.p.

At&t Mobility Ii LLC

Purdue Research Foundation

Hendrik Hofman

Balaji R Puli

Robert Best, Jr

Timothy Plattner

Ted Fick

Jia Wang

Zihui Ge

Matthew Osinski

Anthony Caracciolo

Amit Kumar Sheoran

Sonia Fahmy

Benjamin Grizzle

Bruno Ribeiro

Eric Bonitz

Chandra Thompson

Chunyi Peng

Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.

Proactive customer care in a communication system

Security systems are warned of earthquakes, tornadoes, and other natural disasters. When an early warning system detects a natural disaster, the early warning system alerts a central server. The early warning system alerts the central server to the natural event and its associated geographic area. The central server may then consult a database and determine the security systems operating in a vicinity of the geographic area experiencing the natural event. The central server may thus warn the security systems of the natural event. The security systems may then implement pre-programmed procedures to protect life and property during earthquakes, tornadoes, and other natural disasters.

Methods, systems, and products for security services

Growing community of inventors

Danville, CA, United States of America

Hendrik Hofman