Intuit, Inc.

Heather Daggett

Ian Scott Cameron

Jessica Tsuji

Eric Knudtson

Meghan Cartlidge

Nathan Bailey

Michael D Dulin

Bobby Bray

Dawn Ressel

Xiaonan Wang

Lisa Lin Kanter

Phillip J Ohme

Marc J Attinasi

Dharin L Nanavati

Safia Ata Ali

Joshua David Ackerman

Dayelin Roman

Wendy Whatley

Display device with graphical user interface having a progress indicator animation

Display device with graphical user interface having a determinate progress indicator animation

Display device with an animation for a user interface

Display device with a graphical user interface presenting a decline option

Display device with bar animation for a user interface

Display device with a graphical user interface presenting call options

Display device with a finder animation for a user interface

Display device with a graphical user interface presenting a call queue confirmation

Display device with a graphical user interface presenting a countdown timer for connecting with an agent

A method and system include reducing a presentation of less-relevant questions to a user of a tax return preparation system to personalize a tax return preparation interview process for the user, according to one embodiment. The method and system include providing a number user experience elements to a user to select from, according to one embodiment. The method and system include receiving selected ones of the number of user experience elements from the user interface, according to one embodiment. The method and system include prioritizing questions of the tax return preparation interview process, by relevance to the user, based at least partially on the selected ones of the number of user experience elements, according to one embodiment. The method and system include delivering relevant ones of the questions to the user through the user interface to progress the user through the tax return preparation interview process, according to one embodiment.

Method and system for reducing the presentation of less-relevant questions to users in an electronic tax return preparation interview process

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San Diego, CA, United States of America

Heather Daggett