Gm Global Technolgoy Operations, Inc.

Heather C Michalak

Ryan M Edwards

James J Kelly, Iii

A method of providing directions to a vehicle service facility includes generating a vehicle service alert that includes vehicle operating data, sending the vehicle service alert to a vehicle telematics service subscriber, offering the vehicle telematics service subscriber a choice of one or more vehicle service facilities for responding to the vehicle service alert, and if the vehicle owner chooses a vehicle service facility, providing turn-by-turn directions to the chosen vehicle service facility.

Vehicle telematics communications for providing directions to a vehicle service facility

A method and system for providing a reminder message to a user associated with a vehicle via a vehicle telematics unit. The method carried out by the system involves sending to a user an email, web page or other communication that contains a user selectable reminder request, receiving the reminder request from the user, setting a reminder trigger in the vehicle, and then carrying out a requested action in response to occurrence of the trigger. The requested action can be presentation of a reminder message to the occupant and/or establishment of a call from the vehicle to a call center or other remote location to obtain services, such as telematics subscription renewal, or dealer service. The user-selectable reminder request can be implemented in the communication as a virtual button that mimics the look of a physical button installed in the car that is used to provide telematics services.

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Macomb, MI, United States of America

Heather C Michalak