Adobe, Inc.

Harvineet Singh

William Brandon George

Fan Du

Ritwik Sinha

John Bevil Bates

Sunav Choudhary

Sanket Vaibhav Mehta

Said Kobeissi

Ivan Andrus

Chris Challis

Prithvi Bhutani

Determination of high value customer journey sequences is performed by determining customer interactions that are most frequent as length N=1 sub-sequences, recursively determining most frequent length N+1 sub-sequences that start with the length N sub-sequences, determining a first count indicating how often one of the sub-sequences appears in the sequences, determining a second count indicating how often the one sub-sequence resulted in the goal, and using the counts to determine the most or least effective sub-sequences for achieving the goal.

Intelligent customer journey mining and mapping

Growing community of inventors

Jersey City, NJ, United States of America

Harvineet Singh