Toshiba Tec Kabushiki Kaisha

Haru Hikita

Masaki Narahashi

Sou Miyazaki

Satoshi Oyama

Kazuhiro Ogura

Hiroyo Tanaka

Tatsuya Inagi

Hideyuki Kato

There are provided an image processing device and an image processing method capable of efficiently specifying an abnormal sound in case of the occurrence of malfunction that is an important element to clarify the cause of the malfunction. The image processing device includes acquisition means, playing means, changing means, and determination means. The acquisition means acquires a plurality of kinds of sound data indicating sounds different from each other. The playing means plays one kind of sound data from the sound data. The changing means changes the one sound data to another kind of sound data. The determination means determines one kind of sound data from the sound data.

Image processing device and image processing method

An image forming device includes a printer, a display, and a controller. The printer forms a desired image indicated by image data on a sheet. The display displays the desired image. The controller receives a first designation, by a user, of a designation region of the desired image displayed on the display. The controller receives a second designation, by the user, of a superimposition position at which an abnormality region containing an abnormality is superimposed on the desired image. The controller transmits user designation information indicating the designation region and the superimposition position to an external device.

Image forming device and control method for identifying an image quality abnormality

An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

Image forming apparatus

Image forming device and control method

An image forming apparatus includes a display device, a first detection unit, a second detection unit, a first acquisition unit, and an output unit. The display device displays at least one image for display. The first detection unit detects a user's selection of an image for display in at least one image for display. The second detection unit detects an input to a drawing region of drawing indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The first acquisition unit acquires drawing information based on the input of the drawing detected by the second detection unit. The output unit outputs the drawing information acquired by the first acquisition unit.

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Sunto Shizuoka, Japan

Haru Hikita