Clari Inc.

Harsha Kudligi Anantha

Shreyas Shankar

Kyle Buza

Rashmi Shekar

Subodh Kishorilal Sah

Shailesh Patil

Jayanth Mohana Krishna

The disclosure describes systems, methods, and media for generating real-time insights in a voice over internet protocol (VoIP) conversation. According to the methods, an application server receives a transcript of one or more voice utterances of a participant in the VoIP conversation, and identifies a context of the VoIP conversation and a first state of the context based on the transcript. The application server further receives an intent of the participant from a conversation artificial intelligence (AI) engine based on the transcript provided to the conversation AI engine. The application server further formulates one or more queries based on the intent, the context, and the first state of the context to retrieve one or more insights from one or more backend databases, and transmits the one or more insights to a terminal of at least one participants of the VoIP conversation for display.

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Pleasanton, CA, United States of America

Harsha Kudligi Anantha