Avaya Inc.

Avaya Management L.p.

Extreme Networks, Inc.

Harsh V Mendiratta

Gordon Richards Brunson

Joel M Ezell

Tibor Lukac

Timothy Ian Ross

Mehmet Balasaygun

Stephen Andrew Baker

Rajeshwari Edamadaka

Robert E Braudes

Chandra Mouli Ravipati

David L Chavez

Kurt H Haserodt

Stephen Michael Milton

Manish Chatterjee

John A Young

Christopher David Baldwin

Eric Cooper

Ryan Scott Wallach

Raji Chinnappa

Mark T Rolfs

Purnendu Dhal

Milos Pujić

Sandra Abramson

Rifaat Shekh-Yusef

Srinivasan Narayanan

Renee Krahn

Thorsten Ohrstrom Sandgren

Dan Gluskin

Benny Rodrig

Joaquin Omar Alvarado

Stephen R Durney

Sreekanth Subrahmanya Nemani

Mohan Vinayak Phadnis

Puneet Kumar

Rickie E Meis

James Douglas Free

Dale Raymond Worley

Sanjog Kotnis

William Howard Chriss

Kevin Sean Cripps

Owen D Williams

Ian Evans

Gethin Liddell

Anand Padhye

David Shutt

Amerjit Sandhu

Ana Kesselring

Alejandro Vaquero

Peter Barrett

Chris Boulton

William G Bahr

Mehmet C Balasaygun

Chandra Ravipati

Communications over a network, such as electronic conferences, often have a small portion of content that is notable within the entirety of the communications. By automatically identifying and preserving such notable portions, the relevant 'nugget' from the communications may be maintained without requiring preserving the entirety of the communications. Preservation may comprise converting the notable portion to a non-fungible token and adding the token to a blockchain wherein it may be exchanged by the owner to an interested party.

Automatic detection, extraction, and memorialization of media content

Working from home is becoming more and more commonplace. Ensuring that remote workers are following prescribed data protection measures becomes more important, and challenging. Safe and Secure Remote Working Environment (SSRWE) monitors an environment and determines if a non-compliant element is present. For example, a condition of working from home may be that no notetaking or electronic devices, especially ones comprising a camera, be visible to a system camera capturing the field of view in front of a display. If a non-compliant situation is discovered, the display may be redacted and/or other action taken to protect sensitive information.

Work-from-home agent security compliance

Users of a networked communication device may omit updating their availability state, and that of an associated communication device, if the state change is sudden or believed to be of sufficiently short duration. By quickly changing their state, a routing component may more accurately know whether or not a communication routed to the communication device will or will not be answered. By utilizing a camera and gesture processing logic, a user may naturally and quickly update their state without the need to navigate menus or select options with manual, tactile interactions with the communication device.

Gesture-based call center agent state change control

In an attempt to establish a communication session between a first communication entity and a second communication entity, a first message is received. For example, the first message may be a SIP INVITE message. A determination is made, based on a registration message from the first communication entity and/or the second communication entity, that at least one of the first communication entity or the second communication entity is Internet Protocol (IP) version intolerant. In response to determining that the at least one of the first communication entity or the second communication entity is IP version intolerant, one or more IP addresses are adapted in messages (e.g., the SIP INVITE message) for establishing the communication session. The adaption changes/removes the one or more IP addresses to a different IP version to ensure proper IP compatibility.

IP tolerance and signaling interworking

A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.

System and method for flexible routing

A communication session is established between a first communication device and a second communication device. The communication session comprises a first dialog between an application server and the first communication device. The first communication device uses a first network address in the first dialog. In response to an event, such as a first network interface failing, a SIP INVITE with replaces header message is received by the application server with a second address of the first communication device. In response to receiving the SIP INVITE with replaces header message from the first communication device with a second address of the first communication device, the first dialog between the application server and the first device is reestablished using the second network address.

Reestablishment of session initiation protocol (SIP) dialogs

To deal with ANAT/IP version incompatibility, a communication endpoint registers with a communication system using a SIP REGISTER message. For example, the communication endpoint registers when it boots up. The SIP REGISTER message indicates that the communication endpoint: does not support the Alternative Network Address Type (ANAT) protocol or is one of IPV4 intolerant or IPV6 intolerant. When a SIP INVITE message is received with a Session Description Protocol (SDP) offer that comprises the ANAT protocol or an IP address that is opposite of the IP version intolerance of the communication endpoint, a 4XX SIP response message is sent to the sender of the SIP INVITE to indicate the incompatibility. In response, to receiving the 4XX SIP response message, the SIP INVITE is modified to be compatible with the capabilities of the communication endpoint.

Alternative network address type (ANAT) encoding and media interworking

In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message comprises a Session Description Protocol (SDP) offer and a first request Universal Resource Identifier (URI) that identifies the first communication application. In response to receiving the first SIP INVITE with replaces header message, a second SIP INVITE with replaces header message is sent to a second communication application. The second SIP INVITE with replaces header message is used to reestablish all the SIP failed dialogs in order to reestablish the original communication session and reestablish the original media stream.

Call preservation for multiple legs of a call when a primary session manager fails

A method, server, and communication system are described that, among other things, enable a server in a server cluster to assume control of any 'early' Session Initiation Protocol (SIP) dialogs previously handled by another server in the server cluster when that server fails or otherwise becomes unable to continue handling a communication session. The replacement server in the server cluster is able to generate one or more messages that include an identification of the dialog identifiers used by the now failed server as well as new dialog identifiers to replace the dialog identifiers used by the now failed server.

Session reconstruction using proactive redirect

A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.

Emergency call back for remote workers

A communication system, method, and components are described. Specifically, a communication system having the ability to carry a transitive context and communicate the transitive context to new participant user agents for continuity through all related call dialogs is disclosed. The transitive context communication is possible through the use of a newly created SIP dialog using a REFER message and/or an INVITE message for all call flows and topology change operations.

Call context conveyance

To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.

Session initiation protocol call preservation based on a network failure

An Address Resolution Protocol (ARP) process receives a first Internet Protocol (IP) address that is associated with a Media Access Control (MAC) address of a communication endpoint. A first Session Initiation Protocol (SIP) INVITE for an emergency call request is received from the communication endpoint. The ARP process receives a second IP address that is associated with the MAC address of the communication endpoint. A second SIP INVITE is received that is a request for an emergency call back. The second SIP INVITE is routed to the communication endpoint based on the second IP address associated with the MAC address of the communication endpoint to reestablish the emergency call with the communication endpoint.

Emergency call back for session initiation protocol sessions

Session Manager anti-looping creates a model that is an effective barrier to looping, efficiently identifying a loop condition by maintaining temporary individual call counters for header sets within temporal parameters and terminating the loop condition upon detection. The system provides an administrator with adjustable parameters for loop detection count and loop detection interval, thereby allowing protection against loop conditions, both inadvertent and intentional.

Session manager anti-looping

Growing community of inventors

East Brunswick, NJ, United States of America

Harsh V Mendiratta