At&t Intellectual Property I, L.p.

Lucent Technologies Inc.

Interactions Corporation

Harry Edward Blanchard

Lan Zhang

Gregory Pulz

Steven Hart Lewis

Jeffrey L Brandt

Aaron Bangor

Bernard S Renger

Michael J Johnston

Hisao M Chang

Shankarnarayan Sivaprasad

Linda Ann Roberts

Susan L Tuttle

Kathleen J Chylinski

David Raymond Dempski

Steven M Herbst

Susan A Palermo

Nicholas H Katis

Robert King

Elizabeth Goldwyn Gibson

Sivaprasad Shankarnarayan

In one example, the present disclosure describes a device, computer-readable medium, and method for automatically learning and facilitating interaction routines involving at least one human participant. In one example, a method includes learning an interaction routine conducted between a human user and a second party, wherein the interaction routine comprises a series of prompts and responses designed to identify and deliver desired information, storing a template of the interaction routine based on the learning, wherein the template includes at least a portion of the series of prompts and responses, detecting, in the course of a new instance of the interaction routine, at least one prompt from the second party that requests a response from the human user, and using the template to provide a response to the prompt so that involvement of the human user in the new instance of the interaction routine is minimized.

Personal assistant for facilitating interaction routines

Systems, methods, and computer-readable storage media for providing for intelligent switching of languages and/or pronunciations in a text-to-speech system. As the system receives text, the text is analyzed to identify portions which should have speech constructed using a pronunciation distinct from the remaining portions of the text. The text-to-speech system uses multiple pronunciation dictionaries to generate and produce speech corresponding to the text, where the identified portions of the text are in a different language or have a different accent from the remainder of the text. Having generated speech corresponding to the text in multiple languages, accents, or dialects, the system combines the portions, then communicates the speech to the text recipient.

System and method for intelligent language switching in automated text-to-speech systems

Aspects of the subject disclosure may include, for example, detecting, by a processing system including a processor, access to a search engine by a user; obtaining a user model associated with the user; generating, by the processing system, a search query according to the user model; and presenting an overlay on a graphical user interface of the search engine, wherein the graphical user interface includes the search query field, and wherein the overlay includes the search query. Other embodiments are disclosed.

Method and apparatus for generating a search query for a search engine

Aspects of the subject disclosure may include, for example, a method including steps of determining, by a processing system including a processor, a topic in a social media stream, offering, by the processing system, a conference concerning the topic, wherein said offer is made in the social media stream, receiving, by the processing system, acceptances to participate in the conference, and hosting, by the processing system, the conference. Other embodiments are disclosed.

Automatic ad-hoc multimedia conference generator

A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.

Apparatus and method for managing media content delivery for multiple communication devices

Devices, systems, and methods for generating a unified menu for multiple communication channels are provided. User interaction information received via the multiple communication channels are transmitted to a central server over a network. The central server also receives notification information or directive information from a source external to the central server. The central server weighs the received information and transforms the weighted information into unified menu options in a unified menu. The unified menu is transmitted to the multiple communication channels, such that same unified menu options are provided at each of the multiple communication channels.

System and method for generating a unified menu for multiple communication channels

A dynamically updated script for an interactive communication is generated during an interactive communication. The interactive communication is monitored over a communication network using a computer with a processor and memory for input during the interactive communication. When an input incompatible with an original script for the interactive communication is detected for the interactive communication, a dynamically updated script different from the script is generated in accordance with a type of the incompatible input.

Dynamic modification of automated communication systems

In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt.

System and method for prompt modification based on caller hang ups in IVRs

System and method for prompt modification based on caller hang Ups in IVRs

A script for an interactive communication is dynamically adjusted during the interactive communication. The interactive communication is monitored over a communication network using a computer with a processor and memory for input during the interactive communication. Input incompatible with a script for the interactive communication is detected for the interactive communication. The incompatible input is categorized. The script is dynamically adjusted during the interactive communication into a dynamically updated script in accordance with the categorizing. Information is provided over the communication network to the initiator in accordance with the dynamically updated script.

A system for managing a data stream that is transmitted to an environment is provided. The system includes a receiver that receives the data stream. The data stream includes a first program, with the first program configured to be displayed in the environment. An input receives information of an individual in the environment. A processor analyzes the information, determines a demographic descriptor of the individual based on the information, and correlates the demographic descriptor of the individual with a content of the first program to determine whether a predetermined condition is satisfied. The processor further determines a second program based on the demographic descriptor of the individual and modifies the first program based on the second program when the predetermined condition is satisfied.

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Rumson, NJ, United States of America

Harry Edward Blanchard