Microsoft Technology Licensing, LLC

Hubspot, Inc.

Harminder Singh

Peter A Morgan

Anthony Christopher Karloff

Damon Robert Hachmeister

Nathaniel Dempkowski

Antoinette Hocbo

Damon Robert Hackmeister

Vijay Vadlamani

Techniques are provided for implementing omnichannel messaging. A set of application programming interfaces are utilized to create a set of channels connected to services of a customer platform. A channel is defined to specify how the channel is to interact with a service of the customer platform. Flows are formatted and defined for sending and receiving messages across the set of channels based upon native messaging experiences provided by the services of the customer platform. Flows are formatted and defined for viewing and interacting with the messages based upon a set of contexts for viewing and interacting with the messages through the services. The flows are executed for processing messages.

System and method of managing channel agnostic messages in a multi-client customer platform

A graphical user interface system that visually represents a graph node having multiple input ports, and that automatically adjusts the number of input ports to the graph node as open input ports are connected to upstream graph node(s) and/or as used input ports are disconnected from upstream graph node(s). Upon detecting that a set of one or more input ports has just been connected to one or more upstream graph nodes, the system may automatically add one or more additional input ports to the visual representation of the graph node without explicit user instruction. Upon detecting that a set of one or more of the input ports has just been disconnected from one or more upstream graph nodes, the system may automatically remove the determined one or more input ports from the visual representation of the graph node.

Graph node with automatically adjusting input ports

Growing community of inventors

Reading, MA, United States of America

Harminder Singh